Quality

Our Quality System

Documented processes governing course design, delivery, review and how we handle learner feedback.

A documented commitment to content, delivery and learner-satisfaction quality, reviewed periodically by management.

Each course is reviewed before launch and after every two deliveries against learning objectives and learner feedback.

Pre-delivery competency assessment, classroom observation, and analysis of learner ratings after each course.

A post-course survey, with monthly review of results and specific improvement actions.

Versioned materials, an approval review before release, and a change log.

Per-session attendance recording, with an 80% requirement for a certificate of attendance.

Identity verification, a controlled environment and prevention of unauthorized aids.

Acknowledgement within two business days and a documented response within 10.

Independent review by a panel not involved in the original decision.

Quarterly review of performance indicators with corrective and preventive actions.

Minimal data collection, restricted access, and clear learner rights.

WCAG 2.2 AA target for the website and facilities equipped for accessibility needs.