Refund Policy

This policy applies to course fees that have been paid, is consistent with the Saudi E-Commerce Law and consumer-protection rules, and is read together with the Cancellation & Rescheduling Policy.

Learner-initiated cancellation

• 10 or more business days before the start date: full refund of fees.
• 3 to 9 business days before the start: 50% refund, or transfer of the full amount to a later session at no charge.
• Fewer than 3 business days before the start, or no-show: no cash refund, with a one-time transfer of the registration to a later session within 6 months, subject to seat availability.

If the Institute cancels or reschedules

You may choose: a full refund, transfer to the alternative session, or a credit equal to the fees, valid for 12 months.

Non-refundable items

• Fees for accredited exam vouchers once activated with the certification body.
• Printed courseware or materials that have actually been delivered.
• Promotional discounts whose terms state they are non-refundable.

How refunds work

• A refund request is submitted through the website contact form or by email to info@fgcc.edu.sa with the registration number and the reason.
• The amount is returned to the same method used for payment.
• Approved refunds are processed within 15 days of approval; the amount may take additional days to appear with your card provider.
• Non-refundable payment-gateway fees are deducted only where the law permits, and this is set out in the refund notice.

Corporate courses

Corporate and group training contracts are governed by the cancellation terms in the service agreement, which prevail over this page in case of conflict.